Terms

Terms & Conditions

By accessing and using the Oasis Fans Club website or placing an order through our online store, you agree to these Terms & Conditions. These Terms & Conditions apply to your use of the website and to purchases made through our online store. In this document, “Oasis Fans Club”, “we”, “us” and “our” refer to the operator of the website.
We may update these Terms & Conditions from time to time. Any changes will be published on this page and will apply to future use of the website and future orders. Changes will not affect orders already accepted.

1. Agreement

By placing an order, you confirm that you are at least 18 years old and have the legal capacity to enter into a purchase contract.
We recommend that you read these Terms & Conditions carefully and keep a copy for your records. The version applicable to your order is the version published at the time you place your order.

2. Registration

You can browse the website without creating an account. Depending on the available checkout options, you may be able to place an order as a guest or may be asked to register before completing your purchase.
You are responsible for ensuring that the information provided during registration and checkout is accurate and up to date.

3. Placing an Order

To place an order, select the item(s) you wish to purchase and add them to your basket by clicking the “Add to Cart” button. You can review your selected items at any time by visiting your basket. When you are ready, proceed to checkout and follow the instructions to complete your order.
Before submitting your order, please check that all details are correct, including the products, quantities, billing information and delivery address. We cannot guarantee delivery if an address supplied by you is incomplete or incorrect.
Each order is treated as a separate transaction. Orders cannot normally be combined once they have been submitted.
Submitting an order constitutes an offer to purchase the selected products. All orders are subject to product availability, correct pricing, delivery destination and successful payment.
If an item becomes unavailable after you have placed your order, we will contact you and refund the amount paid for that item. Any remaining available items may still be processed.

4. Pricing and Payment

Prices are displayed in Euros (EUR) and, where available, British Pounds (GBP). The currency and final amount payable will be shown during checkout. Any applicable delivery charges and other costs known to us will be displayed before you complete your order.
For deliveries outside the European Union, customs duties, import taxes or other charges may apply. These charges are not included in the product prices or delivery costs shown at checkout and, where applicable, are the responsibility of the recipient.
We reserve the right to change product prices at any time. Any price changes will not affect orders that have already been accepted.
Payments are processed through PayPal Payments for WooCommerce. Depending on the payment options available at checkout, you may pay using your PayPal account or a supported debit or credit card.
Payment details are entered and processed through PayPal’s payment services. Oasis Fans Club does not collect or store complete payment card details.
If a payment is declined or cannot be authorised, the order will not be processed.

5. Acceptance of Your Order

After submitting your order, you will normally receive an email acknowledging that we have received it. This acknowledgement does not necessarily mean that your order has been accepted.
A purchase contract is formed when payment has been successfully processed and we send you an order confirmation email.
We reserve the right to refuse or cancel an order where there is a genuine reason, including product unavailability, an obvious pricing or listing error, an unsupported delivery destination or a payment issue. If payment has already been taken, we will arrange an appropriate refund.
Once an order has been accepted, it cannot normally be changed or cancelled through the website. This does not affect any statutory rights you may have, including your right of withdrawal where applicable.

6. Delivery, Risk and Ownership

Orders will be delivered to the address provided at checkout. We reserve the right not to accept orders for destinations that cannot be served by our available shipping arrangements.
Once your order has been dispatched, we will send you a dispatch confirmation by email. A tracking number will be provided only where the selected shipping method includes tracking.
If you choose an untracked shipping option, online tracking updates will not be available. Choosing an untracked service does not affect your statutory consumer rights.
Delivery times shown on our website or communicated by email are estimates unless a specific delivery date has been expressly agreed. We will make reasonable efforts to dispatch and deliver orders within the indicated timeframes.
If no other delivery period has been agreed, applicable consumer law may provide for delivery within 30 days. If delivery is delayed beyond the applicable period, you may have the right to request delivery within an additional period or to terminate the contract and receive a refund, as provided by law.
The risk of loss of or damage to the goods passes to you when you, or a person designated by you other than the carrier, physically receive the goods. This does not apply where you independently appoint a carrier that was not offered by us, where the law provides otherwise.
For further information about our shipping arrangements, please refer to our FAQ section.

7. Failed or Unsuccessful Delivery

If a parcel is returned to us because delivery could not be completed, for example due to an incorrect or incomplete address supplied at checkout or because the parcel was not collected, we will contact you to discuss the available options.
Depending on the circumstances, we may offer to resend the parcel. Where the failed delivery was caused by incorrect information or a failure to collect the parcel attributable to you, additional reasonable delivery costs may be payable before reshipment.
If reshipment is not possible or is not agreed, we will discuss an appropriate refund. Any deduction of costs will be limited to amounts that may lawfully be charged in the circumstances.
We will not exclude or limit any responsibility that applicable law places on us in relation to delivery, loss or damage to goods.
For all enquiries about failed or unsuccessful deliveries, please contact shop@oasisfansclub.com.

8. Damaged, Incorrect or Faulty Items

If an item arrives damaged, is incorrect or develops a fault, please contact us at shop@oasisfansclub.com as soon as reasonably possible, providing your order number and a description of the issue.
We may ask you to provide photographs or other information to help us understand and assess the problem. This does not affect your statutory rights or make photographic evidence a condition for exercising those rights.
If an item is faulty, damaged or not as described, your rights under the applicable legal guarantee of conformity and other consumer protection laws remain unaffected.
Where the legal guarantee applies, remedies may include repair or replacement free of charge and, where the legal conditions are met, an appropriate price reduction or refund. Any return or delivery costs arising from a valid claim under the legal guarantee will be handled in accordance with applicable law.
Nothing in this section limits the rights you may have under the applicable legal guarantee of conformity.

9. Right of Withdrawal and Returns

If you are a consumer entitled to the statutory right of withdrawal under applicable law, you may withdraw from your purchase without giving any reason within 14 days of receiving the goods.
The withdrawal period expires 14 days after the day on which you, or a person designated by you other than the carrier, take physical possession of the goods.
To exercise your right of withdrawal, you must inform us of your decision by sending a clear statement to shop@oasisfansclub.com before the withdrawal period expires. Please include your order number and the items you wish to return.
After notifying us of your withdrawal, you must send the goods back within 14 days. Unless the item is faulty or incorrect, you are responsible for the direct cost of returning the goods.
You may handle and inspect the goods to the extent necessary to establish their nature, characteristics and functioning. You may be held responsible for any diminished value resulting from handling beyond what is necessary for that purpose.
We recommend using a tracked shipping service and keeping proof of postage. We cannot take responsibility for loss or damage occurring during a return shipment arranged by you, without prejudice to any rights you may have under applicable law.
We will reimburse payments received from you, including the cost of the least expensive standard delivery option offered by us, where required by law. Any additional cost resulting from your choice of a more expensive delivery method will not be reimbursed.
We may withhold the refund until we have received the returned goods or you have provided evidence that they have been sent back, whichever occurs first.
Refunds will be made without undue delay and, in any event, within 14 days of being informed of your decision to withdraw, subject to the right to withhold the refund described above. Refunds will normally be made using the original payment method, unless otherwise agreed.
The statutory right of withdrawal does not apply to certain goods where an exception is provided by law. These may include goods made to the consumer’s specifications or clearly personalised goods, and sealed goods which are not suitable for return for health protection or hygiene reasons once unsealed, where the relevant legal conditions are met.
This section concerns withdrawal from a purchase without giving a reason. It does not affect your separate statutory rights if goods are faulty, damaged or not in conformity with the contract.
For all enquiries about returns, refunds or withdrawal from a purchase, please contact shop@oasisfansclub.com.

10. Access to the Website and Intellectual Property

We may update, modify, suspend or remove parts of the website and its content from time to time. We do not guarantee that the website will always be available or operate without interruption.
Unless otherwise stated, the content created by Oasis Fans Club for this website, including text, editorial material, graphics and original designs, may not be copied, reproduced, distributed or used for commercial purposes without our prior written permission.
Oasis, the names and likenesses of its members, and any related third-party trademarks, photographs, artwork and other materials remain the property of their respective owners. Their appearance on this website does not mean that Oasis Fans Club owns those rights.
Our website may contain links to external websites or services. We are not responsible for the content, availability or practices of websites operated by third parties.

11. Legal Guarantee and Liability

Nothing in these Terms & Conditions excludes or limits any consumer rights or legal guarantees that cannot be excluded or limited under applicable law.
Where applicable, consumers are entitled to the statutory legal guarantee of conformity for goods. For consumer purchases covered by EU law, this guarantee generally provides protection for a minimum period of two years from delivery, subject to the applicable legal rules.
We will exercise reasonable care in processing orders and providing our services. However, to the maximum extent permitted by law, we shall not be liable for indirect or unforeseeable losses arising from the use of the website or from circumstances beyond our reasonable control.
Nothing in these Terms & Conditions excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.

12. Email, Username and Password

You must provide a valid email address when placing an order or creating an account and keep it up to date so that we can contact you about your purchase.
If you create an account, you are responsible for keeping your username and password confidential and for activities carried out through your account.
Please contact us promptly if you believe that your account has been accessed or used without your authorisation.
We reserve the right to suspend or restrict an account where we reasonably believe it has been misused, compromised or used in breach of these Terms & Conditions.

13. Privacy and Customer Service

We process personal data in accordance with our Privacy Policy. For information about the personal data we collect, how we use it and your rights, please read our Privacy Policy.
Information about the cookies and similar technologies used on our website is available in our Cookie Policy.
For all enquiries relating to orders, payments, shipping, delivery, returns, refunds, damaged or incorrect items, or customer service, please contact us at shop@oasisfansclub.com.
For general enquiries or questions relating to privacy and personal data, please contact us at info@oasisfansclub.com.

14. General

If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply.
These Terms & Conditions are governed by Italian law, without prejudice to any mandatory consumer protection rights that may apply in the country where the consumer resides.
Where a dispute involves a consumer, the competent court will be determined in accordance with the mandatory jurisdiction rules applicable to that consumer. Nothing in these Terms & Conditions deprives consumers of any right to bring proceedings before a court that has jurisdiction under applicable consumer protection law.

15. Contact

For questions about orders, purchases, payments, shipping, delivery, returns or refunds, please contact:
Oasis Fans Club – Online Store
Email: shop@oasisfansclub.com
For general enquiries or questions relating to privacy and personal data, please contact:
Email: info@oasisfansclub.com
Website: www.oasisfansclub.com